Visibility
How do I restrict the distribution of my content?
To restrict the distribution of your content by geographic area, go to your account settings, then access the "Content" section. There you will find the "Restrict the distribution of my content" option which allows you to select the geographic areas where you want to block access to your profile and publications.Few readersHow do I hide from the news feed and search page?
To hide your profile from the news feed and search bar, go to your account settings, then to the "Visibility" section. Uncheck the option "I want to be visible in the 'Explore' menu." Once this option is disabled, your profile will no longer be publicly visible and can only be accessed via a direct link to your page.Few readersHow do I get featured on the search page?
To improve your visibility on Uncove's search page and public feed, several factors come into play. The algorithm favors creators who generate engagement, meaning those whose content receives likes, comments, and subscriptions. We recommend publishing quality content regularly without spamming the platform with too many posts in a short time. Interact with your community directly on Uncove by responding to messages. External promotion also plays an important role in your visibility. Share your UFew readers
Notifications
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Privacy & Security
Can I share access to my account?
Technically, you can share your login credentials with others, but this is entirely at your own risk. Uncove cannot be held responsible for any issues related to sharing your access, including loss of control over your account, content deletion, unauthorized transactions, or any other actions taken by people with whom you shared your credentials.Few readersHow do I prevent my content from being leaked?
To protect your content against leaks, Uncove offers a custom watermark feature. Go to your settings, then to the "Content" section, and enable the "Anti-Leak for exclusive media and media sent via chat" option. This option automatically adds a watermark to your media containing the username and unique ID of the fan who purchased or received the content. In case of a leak, you can easily identify which person shared your content without authorization, allowing you to take appropriate action. ![Few readersIs my personal information visible to my fans?
No, your personal information is never visible to your fans or other users on the platform. Data such as your email address, name, first name, date of birth, identity document, and bank details remain strictly confidential. This information is only used by Uncove to verify your identity during the account validation process and to process your payments. It is secured and never shared with other users or third parties outside the legal framework. The only information visible to your fans is whatFew readers
Certification
How do I verify my identity?
Identity verification is a mandatory step to monetize your content on Uncove and ensure the security of the platform. To complete this verification, you must submit the following documents from your account: First, you will need a photo of the front and back of your valid ID (national ID card, passport, or driver's license). Then, you will need to provide a photo of you holding your ID next to your face, so that we can clearly confirm it is indeed you. It is important that the photos published oSome readersWhat identity documents are accepted?
To verify your identity on Uncove, we only accept the following official documents: national identity card, passport, or driver's license. These documents must be currently valid and the information must be clearly legible. When submitting your verification request, you will need to provide a photo of both sides of your identity document as well as a selfie of you holding this document next to your face. Make sure all information is visible and not blurry. Processing your request may take up toFew readersCan I create an account for someone else?
No, each Uncove account must be created and managed by the person themselves. Creating an account on behalf of someone else is not allowed on our platform. This rule exists for several important reasons. First, it ensures the security and confidentiality of each user's personal data. Second, it makes sure that the person signing up understands and accepts our terms of use. Finally, for content creators, it allows us to verify that the person submitting their identity documents during the verificFew readersHow long does my identity verification take?
Processing your identity verification request can take up to a maximum of 72 hours. Our team manually reviews each request to ensure that the documents provided are compliant. This timeframe may be extended during periods of high demand on the platform, particularly when many creators submit their verification at the same time. If your verification exceeds 72 hours, don't worry — we process all requests in the order they are received. If your verification is denied, you will find the specific reFew readers
Account Management
How do I set the price of my subscriptions?
You can set or change the price of your subscriptions directly from your creator account. To do this, go to the "My Tools" section of your profile, then click on the "Subscription" tab. There you will find the options to configure the price of your monthly subscription as well as your annual subscription if you wish to offer one. You are free to choose the amount that matches the value of your content. We recommend taking into account the quality and frequency of your publications, as well as thFew readersHow do I delete my creator account?
If you want to permanently delete your creator account, you must contact us directly through our support by submitting your deletion request along with your username. For security reasons and to verify that the request comes from the account owner, we will need you to provide a photo of your ID (national ID card or passport) as well as a selfie of you holding this ID in your hands, in the same way as during your initial identity verification. Once these documents are received and verified by ourFew readers
Payments
When will I receive my payout?
Payouts are made automatically on the 1st of each month if you meet the following three conditions: having a balance of at least €50 on your Uncove account, having a verified identity, and having entered your bank details. Once the transfer is initiated from our platform, it usually takes a few additional days before the funds appear in your bank account. This delay varies depending on your banking institution and interbank processing times, which are beyond our control. We therefore recommend wSome readersCan I change the payment date?
It is not possible to change the payment date. It is automatically processed on the 1st of each month as soon as the required criteria are met. If the conditions are met and you still have not received your payment, please send us your username so our team can verify the situation.Some readersHow do I change the currency of my payouts?
To change the currency in which you receive your payments, go to Settings and then to the Payment section. Then click on Change my bank details. You can then choose your desired currency from EUR, USD, or GBP. Make sure the bank account you enter is capable of receiving transfers in the selected currency. You will then need to enter all the corresponding bank details. ![](https://storage.crisp.chaSome readersWhat time are payouts received?
Payouts are sent on the first of each month during the day, but we cannot guarantee the exact time your payout will be processed. Our payouts are sent instantly to your bank, but depending on the bank, the day of the week, and whether it is a public holiday or not, it may take 1 to 2 days for the money to appear in your account.Few readersHow do I donate to a charity?
To donate to a charity through Uncove, go to your Settings and then to the "Make a Donation" section. There you can choose the percentage of your earnings you wish to donate and the charity of your choice. Once configured, this percentage will be automatically transferred to the charity during your next monthly payouts. As a bonus, you will receive a donor badge visible on your profile to highlight your commitment. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/c/f/1/2cf1b3b448788600Few readersHow do I receive my money?
Payouts are available only to creators and fans who earn money through referrals. Funds that a fan has added to their wallet to make purchases are not eligible for payout. If you are eligible, your earnings are paid out automatically on the 1st of each month, provided that: your earnings balance is at least €50; your identity has been verified; your bank details have been entered correctly. To add or update your bank details, go to your account settings, then to **“PaymFew readersHow do I pause my payouts?
If you want to temporarily suspend your automatic monthly payouts, you can easily activate a pause from your account. This option is useful if you are experiencing issues with your bank details, changing bank accounts, or simply prefer to accumulate your earnings before withdrawing them. To pause your payouts, go to the "My Tools" section of your creator account, then click on the "Payouts" tab. You will find an option "I want to pause my payouts" that you simply need to check to temporarily susFew readersWhere can I find my invoices?
To access your invoices, go to the "My Tools" section of your account, then click on "Invoices". This interface allows you to download your invoices either for an entire year or for a specific month. You will also find invoices related to your fans as well as your referrals if you participate in the referral program. It is important to note that monthly invoices only become available once the releFew readers
Reporting & Taxation
How should I declare my earnings generated on Uncove?
The earnings you generate on Uncove are considered taxable income in most countries. As a content creator, you must declare this income to the tax authorities in your country of residence, just like any other professional income. However, tax rules vary considerably from country to country and also depend on your personal situation. Some countries require you to register as a self-employed worker or freelancer, while others have income thresholds before a declaration is required. Applicable taxFew readersDo I need to declare my payouts for taxes?
Payouts to creators are made on the first of each month and are paid gross. This means that each creator is responsible for declaring the income from these payouts to the relevant tax authorities. For more details, please refer to our FAQ on the website at the following address: https://uncove.com/faq, section 7 - Taxes and DeclarationsFew readers
Medias
How do I upload content to the cloud?
There are two ways to add content to your cloud: Method 1 - From "Publish": Go to the "Publish" section, then click on "Cloud". Select the content you want to add. You can add a description and choose which collection you want to organize this content into. Method 2 - From "My Tools": GSome readersHow do I sell private media on Uncove?
If you have a creator account on Uncove, you can sell content by clicking on 'Publish', then selecting 'Media Push'. You can then choose the media to send as well as the distribution options: price, targeted account type, download permission for fans, etc.Few readersHow do I delete a public/private media from my profile page?
You can delete your media directly from your profile page, whether you are using a computer or a mobile device. If you are on a computer, simply click on the small circle located at the top left of the media you want to remove. Once the media is selected, a delete option will appear allowing you to confirm your choice and permanently remove the content from your profile. On mobile, the processFew readersWhy are some public media blurred for my fans?
Media you publish in public mode is automatically analyzed to determine its content. When media is identified as adult content and categorized under the "Sexy" or "NSFW" categories, it is automatically blurred for certain users. This blurring system aims to encourage creators to also publish mainstream content in the platform's more general categories, thus attracting a wider audience. However, fans who have already shown an affinity with the "Sexy" and "NSFW" categories by regularly viewing thiFew readersHow do I post content on the platform?
To publish content on Uncove, log into your creator account and locate the "+" or "Publish" button, usually found in your main interface or on your profile. By clicking on it, you will access the content creation tool that allows you to upload your photos or videos. You can then choose the type of publication you want to create from several options: Public content: visible to all visitors of your profile, even those who are not subscribed Exclusive content: reserved only for your paying subsFew readers
Chat
Why can't a fan reply because they are not a contributor?
If the message "cannot reply as they are not a contributor" is displayed, it means the person is currently a follower of your account and not an active contributor. Followers simply follow your profile for free to see your public posts, but do not have access to the private chat because they do not pay for a subscription. Only your paying subscribers (contributors) can write to you in private mesSome readersHow do I contact my top fans?
To identify and contact your most generous fans, go to your messaging page. There you will find the "Most Generous Fans" sorting option which allows you to display your conversations based on the amount spent by each fan, in descending order. This option allows you to easily spot your top contributors and contact them first to strengthen your relationship with them.Some readersHow do I allow my fans to send me media?
You have two options to allow your fans to send you media (photos and videos): For a specific conversation: Open the private conversation with the fan in question, access the discussion settings, then enable the option allowing the fan to send you media. This permission will only apply to that particular conversation. For all your conversations: Go to the general settings for your conversations from your account. There you can globally enable the option allowing all your fans to send yFew readersHow do I block an unpleasant user?
From the Conversations tab, you can manage your exchanges with a user at any time. Simply click on the three dots associated with the user in the conversation list, or directly on their profile picture from the Conversation tab, then select the "Hide Conversation" option. This action is irreversible: once the conversation is hidden, you will no longer have access to its content. If a user engagesFew readers
How do I set up live shows?
To enable paid call booking, go to the "My Calls" tab, then click on "Calendar". Please enable the option allowing your fans to book a paid audio or video call with you. You can set your availability windows in advance or let your fans book appointments spontaneously. Availability windows represent the periods during which your calendar is open and visible to your fans for booking. FinallySome readersHow do I set or change the price of my exclusive media?
To set the price of a new exclusive media, go to the "Publish" section then "Media Push". There you can configure all the parameters for your send, including the media price. If you want to change the price of a media that has already been sent, go directly to the conversation with the fan in question. Locate the media, click on the small edit icon associated with the image, then select "ChangeFew readersWhat is the forecast?
The forecast amount corresponds to the earnings you could receive in your next payout, based on active subscriptions that are expected to renew by then. This amount is visible by clicking on your wallet. It is an estimate based on your current subscriptions that have not yet been cancelled. If some of your subscribers unsubscribe before their subscription renewal date, the final amount you receive will be lower than the displayed forecast. ![](https://storage.crisp.chat/users/helpdesk/website/-Few readers