Transactions

• Can I get a refund and use my right of withdrawal?

  No, the right of withdrawal does not apply to purchases made on Uncove. In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of digital content without a tangible medium whose execution has begun before the end of the withdrawal period. When you purchase a subscription, media, or any other content on our platform, you gain immediate access to it. This instant execution of the service therefore excludes the possibility of exerSome readers

• What are the security measures for payments?

  All bank card payments on Uncove are secured by 3D Secure authentication. This additional verification is systematically required before each transaction to ensure the security of your purchases and subscriptions.Few readers

Medias

• I was charged but I'm not subscribed and/or I can't view the media, what should I do?

  If you notice a charge on your bank account but do not have access to the corresponding content, here are the steps to follow: First, check the transaction details directly on your banking app or statement. Sometimes transactions temporarily appear with a "pending" or "processing" status before being eventually cancelled by your bank. In this case, the amount will be automatically credited back to you within a few days. If the transaction is indeed validated and you do not understand its origin,Some readers

Account Management

• Why isn't my profile picture showing?

  If you have just uploaded or changed your profile picture and it does not yet appear publicly, it is currently being moderated. All profile pictures are reviewed by our team before being published on the platform to ensure they comply with our terms of use. This moderation process can take a few hours. Your profile picture will automatically become visible once our team has approved its content. You do not need to take any further action, just be patient.Popular

• How do I delete my fan account?

  To delete your fan account, follow these steps: Go to the "More" section of your profile, then access "Settings". In the "Settings" tab, you will find the "Delete Account" option at the bottom of the page. Before you can delete your account, you must cancel all your active subscriptions. If you have ongoing subscriptions, the system will ask you to cancel them first. Once all your subscriptions are cancelled, you can finalize the deletion of your account. Please note that this action is permanenSome readers

Subscriptions

• How can I get a refund for a subscription taken unintentionally?

  To subscribe on Uncove, several validation steps are required. You must first select the creator and choose the desired subscription plan, then enter your bank details, and finally validate the transaction via your bank's 3D Secure authentication. This last step usually requires a code received by SMS or validation through your banking app. This strong authentication system ensures that you are the rightful owner of the bank card used and prevents fraudulent or truly unintentional payments. A suSome readers

• How do I unsubscribe from an account?

  You can unsubscribe from the creator's profile page or from your contributions list found here: https://uncove.com/users. You then need to select a reason from the menu and confirm the form to complete your unsubscription.Some readers

• Why was I charged for the following month when I unsubscribed the same day?

  When you subscribe on Uncove, your subscription automatically renews each month starting from the date of your initial subscription. The system takes into account the day of your original subscription, but the exact time of renewal may vary depending on the payment processor used. For example, if you subscribed on January 15th at 6:00 PM, your automatic renewal will occur on February 15th, but we cannot guarantee it will happen exactly at 6:00 PM. The charge may be processed at any time during tSome readers

• Can I subscribe using my Uncove wallet funds?

  No, it is not possible to subscribe using the funds in your Uncove wallet. The wallet is only used for two types of transactions: one-time purchases of paid media and sending tips to creators. To subscribe to a creator, you must use a bank card or PayPal. This rule is mentioned when topping up your wallet, where you must check a box confirming that you acknowledge this limitation. If you want to subscribe to a creator, go to their profile and click the subscribe button. You will then need to entFew readers

Notifications

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Wallet

• Can I change the currency of my wallet?

  No, it is not possible to change the currency of your wallet once you have made a top-up. Each creator on Uncove has their own account currency (USD, EUR, or GBP). We strongly recommend checking the creator's currency before topping up your wallet. If you top up in USD while the creator only accepts EUR, you will not be able to use that balance to make purchases from that creator.Few readers

• How do I request a live?

  There are several ways to request a live with a creator on Uncove. If the creator offers spontaneous lives, you will see a small camera icon next to their profile picture and username in the chat. By clicking on it, you can make a direct proposal for a spontaneous live. If this icon is not visible, you can still click on the creator's profile and select the "Propose a Live" option. In this case, tPopular

• How do I update my bank details?

  To add or update your bank details on Uncove, follow these simple steps. Go to your account settings and then access the "Payment" section. There you will find the option to add a new bank card or update your existing payment information.Few readers

• How do I request custom media?

  If you want to make a custom request, simply check the "Custom Content" box in the conversation with the content creator, and write your request. A custom media request will then be sent.Few readers