I was charged but I'm not subscribed and/or I can't view the media, what should I do?

If you notice a charge on your bank account but do not have access to the corresponding content, here are the steps to follow:
First, check the transaction details directly on your banking app or statement. Sometimes transactions temporarily appear with a "pending" or "processing" status before being eventually cancelled by your bank. In this case, the amount will be automatically credited back to you within a few days.
If the transaction is indeed validated and you do not understand its origin, or if you still cannot access the content you purchased, contact our technical support. We will need your username, the name of the relevant creator, and the transaction date to analyze your situation and provide a solution quickly.

Updated on: 17/03/2026